SHIPPING POLICY
DELIVERY LEAD TIME
ORDERS RECEIVED WILL BE PROCESSED AND SHIPPED OUT WITHIN TWO DAYS. THE DELIVERY WILL TAKE PLACE WITHIN 1 -3 WORKING DAYS VIA J&T EXPRESS OR OTHER COURIER PATNERS. WE ALSO WILL TAKE INTO CONSIDERATION OF PRODUCTS AVAILABILITY AND WILL ADVISE ACCORDINGLY IF ANY DELAYED IN DELIVERY TIME.
IF ORDER CONTAINING RESTOCK ITEM, WE WILL BE SHIPPING TOGETHER WITH THE READY STOCK ITEM. RESTOCK ITEM NORMALLY WILL BE SHIPPED OUT TYPICALLY 1-2 WEEKS (WORKING DAYS ONLY), ONCE WE RECEIVED FROM OUR MANUFACTURING FACTORY.
WORKING DAYS STAND FOR MONDAY TO SUNDAY, EXCLUDED PUBLIC HOLIDAYS.
WE CAN’T MAKE ANY GUARANTEES A SUDDEN OR UNEXPECTED DELAYS IN SHIPMENT DELIVERY CAUSED BY COURIER COMPANIES.
WE WOULD HAPPY TO ASSIST OUR CUSTOMERS TO CONTACT COURIER COMPANIES IN ORDER TO ENSURE QUICK AND TIMELY DELIVERY OF PARCEL.
PLEASE TAKE NOTE THAT WE DO NOT SHIP TO P.O. BOX ADDRESS.
THERE IS NO SELF-PICK UP SERVICE.
SHIPPING COST AND PERIOD LISTED AS BELOW:
CALCULATING COST
WE DO NOT PROFIT FROM SHIPPING. YOUR SHIPPING COST WILL BE EXACTLY THE SAME AS WE ARE CHARGED BY WHICHEVER SHIPPING COMPANY IS USED TO DELIVER YOUR PACKAGE. SHIPPING COSTS WILL BE CALCULATED ON THE WEBSITE AUTOMATICALLY DURING CHECKOUT BASED ON THE WEIGHT OF THE ITEMS YOU ARE PURCHASING.
COURIER SERVICE IS CHARGING BASE ON YOUR SHIPPING ADDRESS POSTCODE WITHIN MALAYSIA . AND THE DELIVERY COST WILL INCREASE BASE ON WEIGHT OF THE SHIPMENT.
FREE SHIPPING
WEST MALAYSIA - FREE SHIPPING AT RM200 OR ABOVE
EAST MALAYSIA - FREE SHIPPING AT RM200 OR ABOVE
SINGAPORE - (FREE SHIPPING AT SGD80 OR ABOVE)
INTERNATIONAL SHIPPING
WE DO SHIPPED INTERNATIONALLY VIA FEDEX OR OTHER COURIER PATNERS. SHIPPING COST WILL BE CALCULATED BASED ON THE SHIPPING WEIGHT AT THE CHECK-OUT PAGE.
ESTIMATE DELIVERY TIME
ASIA – 1 TO 3 DAYS
EUROPE – 2 TO 5 DAYS
US & REST OF THE WORLD – 3 TO DAYS
SHIPPING FEES DOES NOT COVERED THE CUSTOM DUTY & TAX IMPOSED BY THE DESTINATION COUNTRY CUSTOM.
ADDITIONAL DAYS IS NEEDED FOR AREA OUT FROM MAJOR CITIES. WHERE YOU CAN CHECK ESTIMATE DELIVERY TIME BASE ON THE TRACKING PROVIDED.
FOR ANY DISPUTES
WE DO NOT ENTERTAIN ANY DISPUTES OR COMPLAIN AFTER YOU RECEIVED YOUR SHIPMENT & PAST 7 DAYS. ANY DISPUTES OR COMPLAIN PAST DURING THIS PERIOD IS CONSIDER INVALID.
FOR PRODUCT NOTIFICATION
FOR THE RESTOCK ITEM, IT MAY ALSO SUBJECTED FOR OUT OF STOCK DUE TO THE LACK OF RAW MATERIALS. WE WILL NOTIFIED CUSTOMER WITH IN 3-6 WEEKS TIMES IF THERE IS ANY UNFORESEEN CIRCUMSTANCE THAT WE MIGHT FACE BY THE PRODUCTION TEAM.
(THE MANAGEMENT OF SEOCYC RESERVES THE RIGHT TO CHANGE THE TERM & CONDITIONS WITHOUT PRIOR NOTICE.)
ATTENTION
UPON DELIVERY, YOU MAY BE REQUIRED TO VALIDATE THE DELIVERY OF THE PARCEL BY SIGNING-OFF WITH THE DELIVERY PERSONNEL.
YOU AGREE TO INSPECT THE PACKAGING OF THE PARCEL AND TO ENSURE THE SEAL IS NOT DAMAGED OR OPENED BEFORE YOU SIGN FOR RECEIVED PARCEL.
PLEASE CHECK THE PARCEL IF YOU FOUND THE SEAL IS BROKEN AND YOU MAY REFUSE TO SIGN FOR RECEIVED PARCEL.
WE DELIVERY ALL ORDERS USING OUR STANDARD PACKAGING MATERIALS, WE DO NOT CATER TO ANY SPECIAL PACKAGING AT THIS MOMENT.
WE ARE ONLY ABLE TO DELIVER TO ONE DELIVERY ADDRESS PER ORDER. IF YOU WOULD LIKE TO DELIVER TO MULTIPLE ADDRESS, PLEASE PLACE YOUR ORDER SEPARATELY FOR EACH UNIQUE ADDRESS.
PLEASE TAKE NOTE THAT ORDERS COMBINED IS NOT ALLOWED.